• Oura CEO Tom Hale said he sometimes observes employees in Slack.
• When he sees “great work,” he comments directly on it, he says.
• Hale said lurking in employee Slack rooms has helped create a culture where ideas flow freely.

Leadership styles vary widely from CEO to CEO. Some are highly visible and communicative, earning trust through memos, town halls, and motivational messaging, while others take a quieter approach, building credibility through observation.

Tom Hale, CEO of Oura, said he leans toward a quieter leadership style, especially in times when he can’t connect with employees in person.

He said he often lurks in employee Slack channels, for instance, without actively participating.

“So, I can’t drop by your office, but you know what I can do, I can kind of lurk in your Slack chat, and if I see some really great work, I’m going to comment directly right on that,” he said on a recent episode of Sequoia Capital’s podcast.

He suggested it could be a lesson for executives, too. Paying attention to work across all levels of the company and occasionally chiming in— whether to say “that’s a really good idea” or “have you considered this”— helped create a culture where ideas can move more freely, he said.

Communication is a two-way street, and Hale said employees would sometimes even challenge him. “Creating a non-hierarchical culture that’s not bound by time, or geography, or role is really powerful,” he added.

Oura, the maker of the eponymous health-tracking ring, launched in 2013 and has since become a subtle Silicon Valley fashion statement. The company now employs over 900 people. In October, it reached an $11 billion valuation, after raising $900 million in Series E funding.

Hale stepped into the role of CEO in 2022, bringing with him more than two decades of experience in the tech industry. He began his career at graphics and software company Macromedia, and stayed on after Adobe acquired it in 2005. He later held roles at Second Life maker Linden Lab, HomeAway, and Momentive-AI, the parent company of SurveyMonkey, before joining Oura.

Oura did not respond to a request for comment from Business Insider.

• I lived in Italy for eight years, and I still go back every summer to visit family and enjoy Europe.
• I wish I could go even more often, but it’s not always possible to hop on an international flight.
• Luckily, I’ve found cities in California, Michigan, and Florida that feel like Italy to me.

When I was in college, studying abroad in Italy was a no-brainer. My great-grandparents are from a tiny village just outside Modena, and I was curious about my heritage.

Something that took me by surprise, though, was the realization that I didn’t want to leave.

After my semester ended, I lived and worked in Rome throughout my early 20s. Eventually, I moved back to the US and became an Italian teacher.

Although I now live in Chicago, Italy still feels like my second home: I make a point to spend summers there, mainly so my daughter can bond with her nonna.

As lucky as I am to visit Italy every year, I still wish I could go more often. Thankfully, I’ve discovered a handful of places across the US that capture the energy of my favorite Italian regions.

These cities offer Americans a slice of Italian culture, minus the hourslong flight overseas — and help quench my insatiable thirst for Italy with soul-stirring food, wine, history, and charm.

Catalina Island’s hidden coves and crystalline waters feel like Capri.

Located off the coast of southern California, Catalina Island is about 22 miles long. It’s easily accessible via ferry service, which operates out of three ports near Los Angeles.

When I first visited Catalina Island, I was awed by the dramatic shorelines, crystal-clear waters, and hidden coves. I felt like I was back on Capri.

I hiked to the top of the Garden to Sky trail, catching panoramic views that felt straight out of a Mediterranean postcard. Then, I soaked up the sunshine at Descanso Beach while sipping a chilled glass of prosecco.

Florida is home to Coral Gables, a city that always reminds me of Lake Como.

With its glamorous Mediterranean-style architecture, lush gardens, and waterfront estates, Coral Gables feels like Florida’s answer to Italy’s Lake Como.

The Italian Renaissance-inspired Vizcaya Museum and Gardens, built in the early 1900s, reminds me of the grand villas that line Como’s shores.

If you plan your own visit, don’t forget to check out the Venetian Pool — this public swimming spot was carved from a coral rock quarry, and (true to its name) feels straight out of Italy.

Chicago and Milan are “sister cities,” and it’s easy to see why.

It’s no surprise to me that my hometown of Chicago and the metropolis of Milan are officially sister cities. Both feature vibrant street art, designer boutiques, and — unsurprisingly, maybe — delicious Italian food.

I always recommend that tourists plan a trip to coincide with the Randolph Street Market, a pop-up vintage extravaganza. You can also explore Chicago’s dynamic mural scene with a street art tour.

Finally, Chicago’s pizza is as hearty and rich as any slices you’d find in Italy. You can’t leave my hometown without trying our legendary deep dish.

For a classic experience, head to Giordano’s. The stuffed pizza here is a masterpiece of cheese and sauce wrapped in a golden crust.

Sonoma bears an uncanny resemblance to Tuscany.

The first time I visited Sonoma, California, I was struck by how much it resembled the Tuscan countryside, from the golden hills to rustic farmhouses.

When I found myself gathered around a long wooden table at Pedroncelli Winery, surrounded by laughter, clinking glasses, and the comforting scent of fresh herbs and olive oil, I felt wrapped in the same warmth and magic of the Italian countryside.

Perhaps the most obvious similarity, though, is the locals’ deep appreciation for wine. You can even immerse yourself in vineyard life by staying at one of the several wineries that offer accommodations.

Venice Beach in California feels just like the Italian city of the same name.

Venice Beach’s bohemian vibe and canals are an almost-perfect replica of Venice, Italy.

Developed in 1905, the canals of this coastal Los Angeles neighborhood were designed to look like those in Venice. Whenever I stroll along the picturesque bridges and waterfront homes, I almost feel like I’m in Italy … all that’s missing are the gondolas.

Frankenmuth, Michigan, reminds me of the Italian Dolomites.

This Michigan city’s Alpine-style buildings, hearty cuisine, and cozy charm really resemble the Dolomites in northeastern Italy.

Moments like browsing handcrafted wooden ornaments at Bronner’s Christmas Wonderland (the world’s largest Christmas store), enjoying a traditional Alpine feast, and setting off on a riverboat cruise on the Cass River made me feel like I was celebrating Natale — or Christmas — in Europe.

This story was originally published on August 18, 2025, and most recently updated on March 26, 2026.

The government shutdown has created a TSA shortfall, resulting in long lines at airport security checkpoints across the US.

• JPMorgan software developers say the bank is raising its expectations for AI use.
• Internal company communications reveal the bank’s new AI targets.
• The updated objectives affect members of its global developer workforce.

JPMorgan Chase’s message to its global armada of software developers is clear: embrace AI or risk falling behind.

Internal company documents seen by Business Insider and posted to JPMorgan’s intranet for employees lay out a series of new expectations for the bank’s software engineering workforce, who comprise the majority of its 65,000-person-strong Global Technology division. The newly listed objectives, published on the intranet earlier this month, say all software and security engineers are expected to “drive excellence” by adopting AI and “contributing to initiatives that improve productivity, speed, scalability, and impact.”

One document authored by the bank’s human resources leaders laid out two core objectives for software engineers: step up their coding game, and start harnessing AI to save time and get more done. The new language about objectives “will be added automatically and will appear by the end of March,” an image of the document on the intranet showed — a reference to upcoming changes to employees’ goals expected to take effect at the end of this month. The firm also instructed workers to develop clear goals with their managers that align with the bank’s new objectives.

“Demonstrate measurable improvement in code quality, speed and productivity through regular use of approved AI coding assist tools, contributing to the team’s overall efficiency targets,” read one goal written by HR. “Engage in identifying, implementing and optimizing AI-driven automation opportunities within technology lifecycle management (TLM) processes to drive efficiency and support capacity unlock initiatives, ensuring all enhancements leverage current technology assets before considering new solutions.”

A spokeswoman for JPMorgan declined to comment.

JPMorgan is among Wall Street’s biggest spenders on technology and artificial intelligence, with projected tech investments reaching roughly $20 billion in 2026 — far exceeding peers like Goldman Sachs. Across corporate America, companies including Meta and Google have begun pushing employees to adopt AI tools and, in some cases, evaluating their use.

Business Insider spoke to five engineers across the bank who said the push to adopt AI has been felt far and wide — in managerial conversations, in intranet posts, and through dashboards that display who’s using certain AI tools, and who’s not. They added that discussions about productivity and AI adoption have become more frequent in recent weeks. It all comes as developers get ready for a pilot of Anthropic’s Claude Code to be rolled out as soon as April, said a longtime IT developer in the Global Technology group. Claude Code would be made available alongside the four other large language models coders are already using: two from OpenAI’s ChatGPT, and two from Anthropic’s Claude.

‘Anxiety’ among developers

The developers Business Insider spoke to said they’ve been encouraged to use AI tools for a wide range of tasks, from writing code to preparing presentations. One dashboard that tracked adoption and usage of the bank’s GitHub Copilot appeared to show details as granular as which employees had installed it and identified individuals as “light,” “heavy,” or “non” users.

For some, the message has added pressure inside a firm that has drawn scrutiny in recent years for its use of internal monitoring tools and performance tracking. Business Insider published a series of reports on the firm’s Workforce Activity Data Utility in 2022, a program that collected data points about how employees were spending their day — from the length of video calls to how long they spent drafting emails to where they were sitting in the office.

“There’s a lot of anxiety in the environment right now,” the longtime IT developer said. Those who don’t use AI risk being seen as underperforming, the developer said. Another developer said their manager said in a recent meeting that availability of the new AI tools comes with an “expectation” that velocity and output should show “a noticeable increase” quarter over quarter.

Three of the five developers Business Insider spoke to said the tools are helpful, despite discomfort over the tracking.

New performance dimensions

The updated guidance on AI use comes as the bank implements other adjustments to how it ranks workers’ success on the job. Going forward, the bank said on the intranet portal, it’s streamlining some of the primary “dimensions” it uses to grade employees, pivoting to using two categories: “what you achieve” — business outcomes — and “how you achieve it,” including adherence to the firm’s behavioral principles.

According to screenshots from the bank’s intranet, JPMorgan will segment workers into three buckets: “stand out” for those who exceed job standards, “achiever” for the majority of employees, and “needs improvement” for those who require “additional support” and have struggled to perform consistently.

Another page Business Insider reviewed listed skills non-managers working in software engineering were expected to display across “all performance dimensions.” One is “Data Fluency,” noting that the skill is applied by those who develop and drive “adoption of new tools or methodologies to leverage data in the flow of work.” “Rate of adoption” is cited as one measurement of the employee’s impact toward exhibiting the skill in practice.

The documents from the JPMorgan intranet echo the firm’s long-standing culture of internal monitoring and data collection, making clear that continuous performance tracking is vital for keeping workers on target throughout the year.

“You and your manager will use your objectives to track your progress during the year, recognize impact, and streamline your annual review,” the firm wrote on an internal page tied to goals.

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• In October, Sam Altman said “erotica for adults” was coming to ChatGPT.
• Now those plans are reportedly being mothballed.
• It’s fine for young startups and even mature companies to try out new ideas. But OpenAI and Altman are trying out a lot.

Last fall, Sam Altman told us he was about to bring spicy chat — “erotica for adults,” in his words — to ChatGPT.

That never happened, and now it looks like it never will: Altman’s OpenAI has put those plans on hold “indefinitely,” per the Financial Times.

This is Altman’s second big walkback in the last few days. Earlier this week, the company canned Sora, the briefly popular video app it rolled out last fall. I’ve asked the company for comment.

Both retreats are supposed to be part of a new push at OpenAI to focus the company’s efforts on things that could make money today, as it preps for an IPO at the same time it faces real competition from the likes of Google and Anthropic.

So all this starting and stopping could be viewed as necessary growing pains at a fast-growing tech company — ones that won’t mean anything in the long run, if it delivers on its world-changing ambitions.

Not only that, but Altman told us we should expect this sort of stuff. “Please expect a very high rate of change from us,” he wrote last fall, after hearing from content owners who were outraged to find their stuff on Sora without their permission. “We will make some good decisions and some missteps, but we will take feedback and try to fix the missteps very quickly.”

It’s not that companies aren’t allowed to make wrong turns and head up dead ends as they grow up, and even once they’re fully mature. That kind of pivoting is celebrated in tech (and is why very few people are mad that Mark Zuckerberg has stopped telling us the metaverse is the future, or that Google once bought Motorola and decided that was a bad idea a couple years later.)

But “move fast and break things” lands differently when the company doing the moving and breaking isn’t running a photo app or playing around with crypto.

Instead, OpenAI and its competitors say they’re leading us into a world where everything — the way we live and work (or don’t work) and fight wars and everything else — will change in fundamental ways.

And investors have bought this pitch, which means our economy now seems yoked to all this — which means all of us are yoked to it, even if we never touch a chatbot.

Which makes me slightly queasy to see Sam Altman promise dirty chats in October, and then walk away from the plan less than six months later.

Not because dirty chat is obviously absurd. Lots of people in AI think romantic or sexual chatbot conversations are a real use case and could be a real business.

But the reasons it might be a bad idea for OpenAI were pretty obvious from the start. It’s a giant, heavily scrutinized company that wants to be treated as central and indispensable, and it’s only going to get more scrutiny.

If those objections only became real after Altman floated the idea in public, that’s not charming startup experimentation. It’s a sign that OpenAI is still making itself up as it goes. And that would be easier to shrug off if the rest of us weren’t already being told to build our lives, jobs, and businesses around what OpenAI says comes next.

• A court dismissed a lawsuit by Elon Musk’s X that had accused advertisers of illegally boycotting the platform.
• The Texas federal judge cited a lack of jurisdiction and X’s failure to state a claim.
• The defendants included Mars, Lego, and Nestlé.

A court tossed out a lawsuit filed by Elon Musk’s X that accused big advertisers like Mars, Lego, and Nestlé of illegally boycotting the platform.

A US District Court judge in Texas dismissed the case, citing a lack of jurisdiction and X’s failure to state an antitrust claim.

X sued several major brands in August 2024, alleging their participation in an ad industry initiative called the Global Alliance for Responsible Media, GARM, was tantamount to a conspiracy to “collectively withhold billions of dollars in advertising” from X after Musk’s takeover of the company, then known as Twitter. It later added other brands to the suit.

X claimed the alleged boycott made it less competitive than other platforms in winning advertisers and user engagement.

Other plaintiffs named in the suit were the World Federation of Advertisers, CVS Health, Ørsted, Twitch, Abbott Laboratories, Colgate-Palmolive, Pinterest, Tyson, and Shell.

WFA shut down GARM, its initiative, after the suit was filed, citing limited resources.

The suit was partly spurred by an investigation by the chairman of the House Judiciary Committee, Jim Jordan, into whether advertisers were illegally banding together to demonetize conservative platforms and voices in violation of antitrust law.

The plaintiffs fought back, calling the lawsuit “an attempt to use the courthouse to win back the business X lost in the free market when it disrupted its own business and alienated many of its customers.”

X’s relationship with advertisers has been fraught since Musk bought the platform in 2022. Advertisers left en masse as X loosened moderation and account-verification rules and reinstated the banned accounts of some provocative figures.

EMARKETER, Business Insider’s sister company, estimated its revenue would reach $2.2 billion in 2026, below its pre-acquisition level of $4.5 billion.

X has tried to win back advertisers by underscoring its commitment to brand safety and promoting its use of block lists that let advertisers avoid showing up around certain topics.

X did not immediately respond to a request for comment from Business Insider.